Car Hire - Frequently Asked Questions - NZ
FAQ's
What is included in the rental rate?- Unlimited kilometres
- Vehicle insurance (excess applies – see Insurance section for more details)
- Extra driver fees
- Vehicle Registration Surcharge
- 24 hrs road service help line (toll free)
- One way fees
- Airport transfers on pick up and drop off.
- Customer Care 24 hour road service helpline (toll free)
- 12.5% GST
- Travel Wallet including road maps and travel information
Do I need a special licence to drive the car?
No, all you need is a current and full motor vehicle licence which must be presented when you pick up your Britz Campervan. If your licence is not in an English format, it must be accompanies by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
How old do I need to be to drive the car?
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.
What is the minimum rental duration?
Minimum rental period is three days and rental days are calculated on a 24 hour basis.
One-way rentals from the North Island to the South Islandare subject to a 7 day minimum.
Please note that minimum rental period is subject to change during peak periods.
Can I pick up and drop off a Britz Rental Car at the airport?
The Queenstown branch is located at the airport. They provide free airport transfers for theAuckland and Christchurch branches, which are both very close to the airport.
Do I have to pay for more than one driver?
No you don’t.
What Accident Protection/Insurance Cover Options do you offer?
Your daily rental rates include standard protection, where you leave a NZ$1800 bond, which will be recorded as an imprint against your credit card. You will be responsible for this amount in the event of damage to third party property or to the rented vehicle, including windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism.
Excess Reduction Option – For NZ$19 per day the excess is reduced to NZ$220, which is held as your security deposit. This amount will be taken as an imprint to your credit card.
No Worries Cover Option – In addition to the Excess Reduction Option, a flat fee of NZ$40 per rental in addition to the excess reduction option and will not have to pay any excess at all for any damage to the vehicle or property of a third party.
All debited bonds (plus any other credit card transactions) are subject to a 1.5% credit card surcharge in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
What happens if I cancel my booking?
There are no cancellation fees for your Britz rental car.
What Credit Cards do you accept?
They accept Visa Card, MasterCard and American Express. Please note, a non-refundable surcharge of 1.5% will apply to all credit card transactions. This includes all debited bonds (plus any other credit card transactions) in addition to the bond amount. This surcharge is refunded when the bond is refunded. If a bond is retained the surcharge is retained.
Do you have any vehicles with automatic transmission?
Yes, all our Rental Cars are automatic tranmission, the exception is the Economy Car which is either manual or automatic transmission.
Can a baby seat be fitted?
A Baby or Booster seat can be fitted in all Britz Rental Cars. They recommend you pre-book baby seat.
Are there any roads I cannot drive on?
The vehicles can be driven on any sealed/bitumen or well-maintained roads. You are not allowed to drive on Skippers Road (Queenstown), Ball Hut Road, (Mt. Cook), Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula) and the Bluff Road that runs between Kuatunu and Mataurangi.
Can I pick-up and drop-off outside of branch opening times?
Britz Cars are available for pick up and drop off 24 hours per day from Auckland and Christchurch – times must be pre-booked.
Auckland
Pick-up: Britz offers two options for car collections between 5.30pm and 8.00am.
AUCKLAND INTERNATIONAL AIRPORT – ISITE DESK - Customers are able to collect their keys, parking docket and parking bay number from the I-Site desk located in the arrivals terminal at the Auckland International Airport, this must be arranged at time of booking. Airport collection incurs an airport concession fee of $20, car parking charges (maximum charge of $24) which is payable on exit of the car park and insurances must be prepaid. Customers are required to pre-register their details.
JET PARK AIRPORT HOTEL - 63 Westney Road, Mangere - this hotel is located 5 minutes drive from the airport. Transfers to the Jet Park Hotel are offered by the Britz courtesy shuttle which runs every 30 mins from the International and Domestic Terminal.
Drop-offs: Britz offers two options for car late drop offs.
AUCKLAND INTERNATIONAL AIRPORT– ISITE DESK - Customers are able to drop off their Britz car rental at the Auckland International Airport, this must be arranged at time of booking. A charge of $24 for car park fees will apply along with the airport concession fee of $20. Keys, parking docket and the parking bay number can be handed inside an envelope to the I-Site staff located inside the Auckland International arrivals terminal.
HOTEL GRAND CHANCELLOR, Corner of Ascot and Kirkbride Road, Mangere, Auckland – clients can take the Britz Courtesy Transfer Bus from the Hotel Grand Chancellor back to the Airport for their departure.
Christchurch
Pick-ups: COMMODORE HOTEL, 447 Memorial Ave, Christchurch – call the Commodore Courtesy Transfer Bus from the Free Telephone Light box Service in the domestic or International terminal
Drop-offs: Drop at the Britz branch. Leave the keys in the box.
Do you have any Vehicle Assistance while I am on the road?
Yes, they do. You will receive a tollfree number at time of pick up. You can phone at any time within 24 hours to give them the opportunity to solve the issue.
Their Customer Care Partners are also familiar with the Britz vehicles and can help you out on the road. Look out for the Customer Care sign.
